Direct-claim toolkit
Prepare a clear request to the airline.
This client-side template helps you organise the facts. It is not legal advice and it does not submit a claim for you.
Your claim details
Nothing is uploaded or stored by this tool.
Do not add passport, bank, boarding-pass or sensitive identity documents here. Keep evidence securely for the airline's official channel.
Draft letter
Review and tailor before sending.
To: Operating airline Subject: Request for review of disrupted flight [flight number] Dear Customer Relations Team, I am writing regarding the disruption to my itinerary on [travel date]. My booking reference is [booking reference]. I request that you review my case, confirm the operating carrier's recorded reason for the disruption, and advise which passenger rights, refund, re-routing, care, and compensation remedies apply to my itinerary. I have retained my booking confirmation, boarding evidence, airline notices, and timing information. Please provide a written response and explain any decision with reference to the applicable passenger-rights framework. Yours faithfully, [passenger name]
Attach or keep these with your airline request
- • Booking confirmation and e-ticket itinerary
- • Boarding pass or check-in proof
- • Airline disruption notice and scheduled/actual timing
- • Receipts for reasonable care expenses, if relevant
The PDF is generated locally and is unsigned until you review and sign it. Use the airline's official claims channel. This template is educational and does not create a legal representation relationship.