Airline claim response tracker

Optional passenger survey

We collect only airline, response-time category and outcome. No names, booking references, flight numbers, emails or documents. Reports are voluntary and unverified; this is not a representative sample. Submit only once per claim.

Response time means time to the first substantive answer, excluding automatic acknowledgements. Pending cases are not treated as completed response times. Results appear after 50 total reports, with at least 10 reports for each displayed airline.

Your report is saved with a day-level date and random identifier. Abuse prevention uses a temporary salted IP hash in memory, not the survey database. Technical server logs may exist. Once submitted anonymously, a report cannot be tied back to you.